Citrix Lifecycle Management - Axess Systems

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Citrix Lifecycle Management

Our Updates and Patching service is designed to keep your Citrix environment current, secure, and optimised.

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If we are being honest, some common feedback we receive from our clients is that updating and upgrading their Citrix environment can often make them feel overwhelmed.

For many, the process is riddled with challenges, from the fear of unexpected downtime and compatibility issues to the daunting task of navigating the update processes. And then there is always something which takes a higher priority or is just more interesting.

So it’s no wonder updates are often postponed or put towards the bottom of the priority list.

However, while understandable, doing this substantially increases your cyber security risks, leaving you open to outdated systems which threat actors can exploit.

Here at Axess Systems, we understand these concerns because we encounter them regularly. That is why our clients trust us to manage updates and upgrades across the entire Citrix portfolio.

Our expertise streamlines the update process and proactively addresses potential security exploits.

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Let's get a free consultation booked in!

Contact us now to discover how our Citrix Health Check Service can enhance your IT infrastructure and support your business goals.

HOW IT WORKS

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How Your Citrix Lifecycle Service Works for You

At Axess Systems, we tailor our services to meet your specific Citrix environment needs, whether you’re on the Long-Term Service Release (LTSR), Current Release, or Citrix Cloud track.

Understanding the distinct nature of each track allows us to provide a customised service that ensures your systems are always up-to-date, secure, and running optimally.

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WHAT'S INCLUDED?

Your Citrix Lifecycle Management
Service includes

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Our Updates and Patching service is designed to keep your Citrix environment current, secure, and optimised.

LTSR (Long-Term Service Release)

If your organisation values stability and predictability, our service will focus on the bi-annual Cumulative Updates (CUs) and major releases every 2-3 years. While LTSR doesn't provide frequent feature enhancements, we will focus on ensuring all critical security patches and necessary updates are applied without disrupting your daily operations.

Current Release

Our service will manage updates every 3-9 months for those needing access to new features and improvements more frequently. This track balances the need for new functionalities with stability, and we ensure that each update is seamlessly integrated into your environment with minimal downtime.

Citrix Cloud

If you're on the Citrix Cloud track, our service will handle the frequent updates every 2-4 weeks.

Additionally

We offer a Security Patching Service that focuses specifically on the timely application of security patches across all tracks. This service is crucial in protecting your environment from emerging threats and vulnerabilities, ensuring that your Citrix systems remain secure and compliant with industry standards.

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We are committed to providing a seamless and efficient update process, ensuring you get the most out of your Citrix investment.

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DELIVERY

How we will deliver your Citrix Lifecycle Service

Our approach is tailored to your needs, whether you're on the LTSR or Current Release. Here's how we deliver your service:

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WHY AXESS

Benefits

By staying on the Current Release Track, you will benefit from:

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Enhanced Security

Regular updates protect your system against the latest threats.

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Access to New Features

Keep your system up-to-date with Citrix innovations.

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Improved Performance

Benefit from performance enhancements included in each update.

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Reduced Downtime

Our planned approach minimises disruptions, ensuring your operations continue smoothly.

Frequently asked
questions

Yes, we can schedule updates outside of regular business hours, including evenings and weekends, at an extra cost to minimise disruptions to your operations. We aim to make the update process as seamless and unobtrusive as possible, ensuring your business continues running smoothly.

Our Security / Emergency Response Service is designed to swiftly address critical security patches and updates. As a Citrix Platinum Partner, we will triage the incident when we receive a vulnerability notification and determine how it impacts your organisation.

Depending on the severity of the vulnerability, we will work with you to apply the necessary patches as soon as possible, thereby protecting your Citrix environment from potential threats.

Keeping your Citrix environment updated is crucial for several reasons. Regular updates protect your system from security vulnerabilities, provide access to new features, and improve overall system performance. Neglecting updates can expose your system to cyber threats and result in outdated functionality.

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