Monitoring
This comprehensive service ensures that no aspect of your infrastructure is overlooked, providing peace of mind, a seamless user experience, and the assurance that all potential issues are being monitored.
You can choose the depth to which you can monitor your Citrix Infrastructure.
This includes:
Citrix Infrastructure Monitoring
Track the performance of Citrix servers, virtual desktops, applications, and network connections. By monitoring resource utilisation, you gain insights into CPU, memory, disk, and network usage, enabling you to optimise resources and enhance overall performance.
Citrix UX Monitoring
Real-time monitoring of Citrix CVAD, NetScaler, XenServer, and Delivery Controllers allows us to identify and address issues promptly. This quick remediation significantly improves Citrix performance, ensuring an optimal user experience and boosting productivity.
Physical End User Device Monitoring
Our monitoring detects and fixes complex desktop problems before support tickets are created. With automation, dashboards, and reporting, we transform your IT department from a reactive cost centre into a proactive business enabler.
End Point Security
Vulnerability Alerting: scan endpoints for CVEs in OS and applications, providing your IT team with critical security data from a database of over 37,000 vulnerabilities.
Outdated Application Alerting: scan endpoints to provide detailed inventories of installed applications, identifying outdated versions that increase your attack surface and cause compatibility issues.
Security Config Alerting: This feature scans and audits configuration settings, providing detailed visibility into compliance with OS security settings, account privileges, device hardening, and web protection policies.
Response and Resolution
At Axess Systems, we understand the “noise” that can come with monitoring IT Ecosystems. That’s why the 360 Monitoring Service is designed to cut through that noise, ensuring you receive only the most pertinent information and can focus on strategic tasks.
We do this by:
Agreed RACI Framework
We work with you to establish an agreed RACI (Responsible, Accountable, Consulted, and Informed) framework, ensuring clarity in roles and responsibilities. This framework allows us to manage alerts efficiently and keeps you informed without overwhelming you with unnecessary details.
Proactive Alert Management
When an alert is triggered, we don’t just notify you; we provide a plan of action and resolution. Our proactive approach means we address issues swiftly and effectively, aligned with your change control and operating procedures.
Alignment with Change Control and Operating Procedures
All actions taken are fully aligned with your existing change control processes and operating procedures. This ensures seamless integration with your workflows and maintains the integrity of your IT environment.
Reporting
At Axess Systems, we believe that effective reporting is crucial for maintaining a high-performing Citrix environment. Our reporting is developed by your dedicated Success Manager, ensuring you receive the most relevant and insightful information.
Pertinent Reports and Trend Analysis
Your Success Manager will work closely with you to provide tailored reports and trend analysis. These reports are designed to highlight key performance metrics, identify potential issues before they escalate, and offer strategic insights into your IT operations.
Benefits of Our Reporting Approach
Gain valuable insights that can inform your IT strategy and help align it with your business goals.
Access to clear, actionable data enables you to make informed decisions quickly and confidently.
By partnering with your Success Manager, you comprehensively understand your Citrix environment’s performance. This partnership ensures you have the information needed to maintain a smooth, efficient, and strategic IT operation.
