Citrix Managed Support - Axess Systems

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Citrix Managed Support

The Ultimate Citrix Managed Support Service for IT Leaders in the UK

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At Axess Systems, we understand IT leaders’ unique challenges in supporting Citrix.

With over 25 years of experience as a Citrix Partner and a proven track record, we are the go-to experts in the UK for Citrix Support Services. Our commitment to delivering improved outcomes such as uptime, availability, compliance, and security ensures you get the most from your Citrix investment.

As I’m sure you will agree, a support service is only as good as the people who work in it and the skills of its people. As a Citrix Preferred Services Partner, our team comprises Citrix Certified Experts and an industry-leading support desk.

In addition, you can be sure we continually invest in training and development, working closely with Citrix to stay abreast of the latest trends and product advancements.

So, if you want to address any immediate Citrix Support issues, swiftly transition from crisis to stability, and enhance your IT environment’s performance and reliability, then relax. You are absolutely in the right place to work with a committed partner who will deliver results.

But don’t just take our word for it—our client testimonials speak volumes about our capability and dedication.

Accreditations


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Let's get a free consultation booked in!

Contact us now to discover how our Citrix Health Check Service can enhance your IT infrastructure and support your business goals.

HOW IT WORKS

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How your Citrix Managed Support service works for you

Your Citrix Managed Support Service is designed to complement your existing in-house skills and resources and work seamlessly with you and your team.

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The Citrix Support Service is delivered in two core parts:

Foundation Citrix Support

Great for start-ups and small operations

Enhanced

Enhanced Support Initiation

Recommended for SME’s and larger operations

Foundation Citrix Support

The Foundation Citrix Support is our baseline offering, designed to ensure you have access to essential support and management for your Citrix environment.

Based on our experience, this provides you with a reliable safety net that keeps your Citrix operations running smoothly, minimises disruptions, and enhances overall productivity.

The foundation support service includes:

Enhanced Support Initiation

Enhanced Support builds on the solid foundation of our baseline services, adding an extra layer of dedicated care and advanced capabilities.

We understand that every organisation is different, and our Enhanced Support Service is designed to adapt to your specific challenges, ensuring your Citrix environment meets and exceeds expectations.

The Enhanced support service includes:

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Support Initiation

Citrix Support Service Scoping

Remediation Plan & Execution

Remediation Plan & Execution

Enhanced

On-site Citrix Support Service Workshop

Enhanced

Health Check of underlying IT Infrastructure, including Networking, Microsoft AD, and VMware ESXi

Enhanced

AD, and VMware ESXi

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Success Management

Citrix Success Account Manager

24/7 ITSM Portal for accessing incident reports

CSM Reviews

Enhanced

Dedicated Citrix CSM Account Manager

Enhanced

Link with Citrix Partner Manager

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Incident Response Management

Hours of Operation: 9 am to 5:30 pm

Core SLA Response Times

Break-Fix Support for things go awry

Direct relationship with Citrix Support for escalation of product issues

Enhanced

Extended Monday to Friday Hours

Enhanced

24/7 P1 Response Service

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Citrix Professional Services

Prepaid Professional Services time for any Citrix-related requirement, such as implementation of feature releases

Enhanced

On-site road mapping and strategy consulting

Enhanced

Citrix Training Services

Enhanced

Citrix Training Workshops

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Monitoring and Alert Response

Base uptime and capacity monitoring of underlying IT architecture

Notification of any security & lifecycle updates

Enhanced

Comprehensive UX Monitoring

Enhanced

Device Security Posture Monitoring

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Security & Lifecycle Management

Citrix Licence Workshop Assessment

Notification of any security & lifecycle updates

Enhanced

Implementation of all Security and Patch releases from Citrix against SLA

Enhanced

Full Lifecycle Management of Citrix products

Enhanced

NetScaler Managed Service

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Reporting

Management Reports

Enhanced

Monthly Management Report and Trends

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Your Citrix Performance Health Check will determine which factors are impacting the performance of your Citrix environment.

Contact Us

Contact us now to discover how we can transform your Citrix support experience and elevate your success.

95%

Rated us excellent

150k+

Users supported

600+

Projects completed

25+

years of experience

WHY AXESS

Outcomes and benefits

By choosing Axess Systems for your Citrix support needs, you can rest assured that your IT environment is managed with the highest service standards. This enables you to focus on strategic initiatives and drive business growth.

The core outcomes and benefits you can expect are:

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Reliability

Ensuring high availability and performance of your Citrix environment.

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Scalability

Supporting the growth and changing needs of your organisation.

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Security

Protecting your data and ensuring compliance with industry standards.

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Efficiency

Reducing downtime and improving operational efficiency through proactive management and support.

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Expertise

Leveraging Axess Systems' extensive experience and knowledge in managing Citrix environments.

Frequently asked
questions

Our support services are designed to complement and enhance your existing IT capabilities. We provide specialised Citrix expertise, allowing your team to focus on other critical business areas. We offer flexible services that adapt to your organisation’s needs, ensuring seamless integration and support. This means you can tailor the service to what you want Axess Systems to manage through Enhanced Support.

During the design of your support service, we will develop a RACI. The RACI framework clarifies roles and responsibilities within the service. In delivering your Citrix Managed Support Service, Axess Systems ensures clear communication and accountability by defining who is responsible for tasks, who is accountable for decision-making, who needs to be consulted, and who should be informed about progress and outcomes. This structured approach helps streamline processes and ensures all stakeholders understand their roles and responsibilities.

Yes. While most of your day-to-day support needs will be delivered remotely, we have clients who want on-site days as part of their Enhanced Citrix Support package. This includes workshops, strategy consulting, and road mapping services.

Our standard support hours are from 9 am to 5:30 pm. Our Enhanced Support package includes a 24/7 priority response service for those requiring extended coverage for P1 incidents, ensuring critical issues are addressed promptly.

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