DEX Monitoring Service - Axess Systems

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DEX Monitoring Service

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When managing your digital workspace environment, you face a range of challenges, from misidentified issues and diverse technology ecosystems to resource constraints and performance pressures. These issues can affect your reputation and job satisfaction.

That’s why our DEX Monitoring Service combines advanced monitoring with Digital Experience Monitoring (DEX) to give you actionable data and proactive insights across your entire environment—from the data centre to end-user devices and everything in between. 

But it doesn’t end with providing data and insights; by partnering with Axess Systems, you also gain proactive engineering and support to tackle and resolve the issues that our monitoring highlights. 

Zero-touch to fully managed resolution.

With nearly 25 years of experience delivering advanced digital workspace solutions across platforms including Microsoft, Citrix, Omnissa, and IGEL, Axess Systems helps you identify and troubleshoot issues quickly. We build real-time, actionable dashboards that pinpoint and resolve problems in your virtual desktops and applications.

We offer the expertise, reliability, and strategic guidance you need to transform your IT operations and make your environment work harder and smarter for you.

But don’t just take our word for it—see what fellow IT Leaders say about this service.

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HOW IT WORKS

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How does your DEX Monitoring Service work for you?

You often use the DEX Monitoring Service as an enhanced support feature within our Ultimate Managed Support solution.

It comprises three key components:

  • Monitoring
  • Response & Resolution
  • Reporting
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WHAT'S INCLUDED?

Your DEX Monitoring Service

Monitoring

Our comprehensive approach ensures no aspect of your infrastructure is overlooked. You gain peace of mind, a seamless user experience, and the confidence that all potential issues are tracked and managed.

Choose the level of depth at which you want us to monitor your environment, which can include:

  • Infrastructure Monitoring
    Track performance for servers, virtual desktops, applications, and network connections. Monitoring CPU, memory, disk, and network usage helps you optimise resources and improve overall performance. 
  • Digital Experience Monitoring (DEX)
    Real-time DEX provides insight into how end users actually experience your environment—whether you’re using Microsoft, Citrix, Omnissa, IGEL, or a blend. By identifying and resolving problems early, you deliver consistent performance and boost user satisfaction. 
  • Physical End-User Device Monitoring
    Detect and correct complex desktop issues before they reach the support ticket stage. Through automation, dashboards, and reporting, you transform IT from a reactive cost centre into a proactive business enabler.

End-Point Security

  • Vulnerability Alerting: Continuously scan endpoints for known vulnerabilities (over 37,000 possible threats) and alert your team to potential risks. 
  • Outdated Application Alerting: Identify outdated software versions that expose your organisation to security threats and compatibility issues. 
  • Security Configuration Alerting: Audit device settings to align with best practices for operating systems, account privileges, device hardening, and web protection policies. 

Response and Resolution

At Axess Systems, we understand the constant “noise” generated by IT monitoring. Our DEX Monitoring Service is designed to cut through that noise, ensuring you only receive the most critical alerts so you can focus on strategic initiatives.

We do this by:

  • Agreed RACI Framework
    We work together to define who is Responsible, Accountable, Consulted, and Informed. You stay in control and informed, without being overwhelmed by irrelevant details. 
  • Proactive Alert Management
    When an alert occurs, we don’t just let you know; we propose a plan of action and can handle resolution. Our proactive approach means issues are addressed swiftly, always in line with your change control processes. 
  • Alignment with Change Control and Operating Procedures
    We ensure all actions follow your established workflows. This maintains the integrity of your IT environment and respects your operational guidelines. 

Reporting

Effective reporting is key to a high-performing environment. Your dedicated Success Manager at Axess Systems provides meaningful insights and regular updates.

  • Pertinent Reports and Trend Analysis
    Your Success Manager tailors reports to highlight key performance data, spot potential risks before they escalate, and deliver strategic insights. 

Benefits of Our Reporting Approach

  • Uncover crucial insights that shape your IT strategy and align with business objectives. 
  • Leverage clear, actionable data for quick, confident decision-making. 
  • Enjoy a collaborative partnership that ensures your environment stays efficient, proactive, and ready for future demands. 

Want to know more?

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Rated us excellent

150k+

Users supported

600+

Projects completed

25+

years of experience

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