NetScaler Managed Support - Axess Systems

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NetScaler Managed Support

NetScaler Managed Service Overview

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While NetScaler offers exceptional security and performance, implementing updates and upgrades after installation can be challenging.

Gone are the days when you could install NetScaler and forget about it.

Citrix typically rolls out six firmware updates a year, often with crucial security fixes, and these updates can’t be postponed.

They must be done promptly to avoid putting your organisation at unnecessary risk.

But let’s be honest: upgrading and managing your NetScaler can be a daunting task.

It’s hardly one of those jobs you look forward to.

And that’s where we come in.

As a Citrix Preferred Services Provider and the leading NetScaler specialist in the UK, we have in-house NetScaler specialists who live and breathe this technology. They implement, monitor, and manage NetScalers every day.

For us, a NetScaler isn’t a dreaded piece of infrastructure; we love working with them.

So why not let us take the stress off your plate and look after your NetScaler as a managed service?

Our NetScaler Managed Service helps you manage and update your infrastructure, ensuring it remains secure and performs as expected. This lets you focus on your core responsibilities without worrying about internally finding and retaining specialised NetScaler expertise.

And if something goes wrong (however unlikely), you can point the finger at us and avoid the stress and burden on your shoulders.

But don’t just take our word for it—our client testimonials speak volumes about our capability and dedication.

Accreditations


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Let's get a free consultation booked in!

Contact us now to discover how our Citrix Health Check Service can enhance your IT infrastructure and support your business goals.

HOW IT WORKS

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How your NetScaler Managed Service Works

Your NetScaler Managed Service is designed to complement your existing in-house skills and resources, seamlessly integrating with your team to provide comprehensive support.

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This service is delivered in two core parts:

Foundation NetScaler Support

Foundation

Enhanced

Enhanced NetScaler Support

Enhanced

Foundation NetScaler Support

The Foundation NetScaler Support is our baseline offering, ensuring you have access to essential support and management for your NetScaler environment.

With our experience, we provide a reliable safety net that keeps your NetScaler operations running smoothly, minimises disruptions, and enhances overall productivity.

This service level includes:

Enhanced NetScaler Support

Enhanced Support builds on the solid foundation of our baseline services, offering an extra layer of dedicated care and advanced capabilities.

We understand that every organisation is unique, and our Enhanced Support Service is designed to adapt to your specific challenges, ensuring your NetScaler environment meets and exceeds your expectations.

The Enhanced support includes:

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Support Initiation

NetScaler Support Service Scoping

NetScaler Health Check

NetScaler Vulnerability & Breach Assessment

Review of Back-Up Configs

Remediation Plan & Execution

Enhanced

Back-up of your NetScaler Configs and Infrastructure

Enhanced

Global Server Load Balancing

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Customer Success Management

Customer Success Account Manager

24/7 ITSM Portal for accessing incident reports

CSM Reviews

Enhanced

Dedicated Customer Success Account Manager

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Incident Response Management

Hours of Operation: 9 am to 5:30 pm

SLA for installation of non-security updates – 7 working days

SLA for installation of security updates – 3 working days

Break-fix support for things that go awry.

Enhanced

Hours of Operation: Extended 8:30 to 6pm or

Enhanced

24/7 for Critical support

Enhanced

SLA for installation of non-security updates – 5 working days

Enhanced

SLA for installation of security updates – 1 working days

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NetScaler Professional Services

Prepaid Professional Services time for any NetScaler-related requirement, such as implementation of feature releases.

Enhanced

Out-of-hours implementation of updates and upgrades

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Monitoring and Alert Response

Base uptime and capacity monitoring of underlying IT architecture

Enhanced

Bespoke NetScaler performance monitoring

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Security & Lifecycle Management

Firmware and Version Release Notification

Notification of any security & lifecycle updates

Update of NetScaler SSL Certification

Annual NetScaler Health Check

Work undertaken during office hours

Enhanced

Management of Internal facing NetScalers

Enhanced

Update of SSL Certification impacting NetScaler

Enhanced

Quarterly NetScaler Health Check

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Reporting

Management Reports

Contact Us Today!

Transform your NetScaler experience with Axess Systems' Managed Service. Contact us now to schedule a consultation and discover how we can help you achieve your IT goals.

95%

Rated us excellent

150k+

Users supported

600+

Projects completed

25+

years of experience

DELIVERY

How Our NetScaler Managed Service Works for You

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WHY AXESS

Outcomes and benefits

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Proven Expertise

With considerable specialised experience, our team ensures your NetScaler infrastructure is optimised and secure.

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Risk Mitigation

We protect your organisation from potential security threats by keeping your NetScaler environment up to date with the latest patches.

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Peace of Mind

Our service minimises disruption and maximises performance, allowing you to make changes confidently.

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Tailored Support

We provide support that complements your existing resources, whether you have an in-house team or not.

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Client Satisfaction

Our clients’ testimonials highlight the value and peace of mind our service provides.

Frequently asked
questions

As a Citrix Preferred Services Provider and the leading NetScaler specialist in the UK, we bring unmatched expertise and a proven track record. Our tailored support complements your existing resources, whether you have an in-house team or not. Our clients consistently highlight the peace of mind and value our service provides.

Managing a specialised technology like NetScaler is resource-intensive. Our service complements your team’s skills, providing specialised expertise and relieving them from routine maintenance and updates. This allows your team to focus on core business initiatives rather than managing complex infrastructure tasks.

As a Citrix Preferred Services Provider, we have a proven track record of delivering high-quality NetScaler management services. We are certified to ISO27001:2022 and have client testimonials and case studies demonstrating our commitment to excellence and customer satisfaction.

We provide clear SLAs, regular reporting, and transparent communication, ensuring you always know the status and performance of your NetScaler environment.

Security and compliance are top priorities in our service. We conduct regular security audits, apply timely patches, and ensure that your NetScaler environment complies with industry standards and regulations. Our service includes strict data protection measures and transparent processes, giving you peace of mind about the security of your sensitive information.

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